Return Policy


Return & Exchange Policy

At NM Botanic , we want you to be happy with your purchase. However, if you receive a damaged or incorrect product, we’ll be glad to help you with a return or exchange.

You must inform us within 24 hours of receiving your order if there’s an issue. We won’t be able to process any complaints made after this time.

If you receive a damaged or wrong item, please contact our customer service by email or phone. Make sure to include:

  • Your order number

  • Clear photos of the damaged or incorrect product

  • A photo of your invoice or packing slip

  • Return shipping charges will be applicable if you return parcel.

Please do not throw away or use the damaged product, as it might need to be returned for a refund or replacement.

Defective or Damaged Items

If your order arrives defective or damaged. 

To process this, please send:

  • Photos of the defective item

  • A picture of your invoice

  • The courier’s airway bill (if available)

Once we receive and verify the returned item, we’ll send you a replacement product as per your original order.

Please note:

  • The product must be returned in its original packaging to ensure a smooth exchange process.

  • If the packaging is missing or damaged, extra handling charges may apply.

  • Products purchased online cannot be exchanged at NM Botanic.